X-SHOP provides you a comfortable way of shopping for XRAY products. XRAY
is known worldwide as a producer of high-quality, high-tech RC cars. Once
you have found what you are looking for and are ready to buy, X-SHOP lets
you make your purchase safely and securely. X-SHOP is available only for
USA. Customers outside of the US must contact the XRAY distributor in your
country. For the list of worldwide distributors click
here.
We do not refund. In the case of defective products, we repair or exchange
this product only. If a product has manufacturing defect, email to [email protected]
for further information.
In the case of defective products, we repair or exchange this product only.
If a product has manufacturing defect, email to [email protected]
for further information.
X-SHOP may revise and discontinue products at any time. X-SHOP will ship
products that have the same functionality and performance of the products
ordered, but differences between what is shipped and what is described in
a specification sheet or catalog are possible. The parts and assemblies
used in building X-SHOP products are selected from new and equivalent-to-new
parts and assemblies in accordance with industry practices. Spare parts
may be new or reconditioned.
CAN I PURCHASE XRAY PRODUCTS AT MY LOCAL HOBBY SHOP?
We support all local hobby shops. Therefore we ask that if you have a chance
or possibility to purchase XRAY products at your local hobby shop, please
do so. Support your hobby shop like we do. Click
here for the list of dealers, who stock XRAY product.
WHAT IF MY LOCAL HOBBY SHOP DOES NOT STOCK OR SELL XRAY PRODUCTS?
If your favorite hobby shop does not display XRAY products on the shelves
and you would like to purchase XRAY products in that shop, please fill in
the form on this
page and we will contact your hobby shop to negotiate the conditions
to display and sell our line of products in that store.
To place an order, you must be signed in to your X-SHOP account. If you
do not have an account, click "Create an Account" on the Shopping
Cart page or click on Log-on in the top right corner where you can find
a sign-up form. This will take you to the New Customer Account page. Creating
an account is free and easy, and your information will only be used to process
and ship orders. For your privacy & security check our privacy
& security statement.
From the main X-SHOP page, click on the link "Log on here!" in the upper
right corner. On the login page that appears, click on the button "Create
Account" in the New Customer section. Then click on the button "Register
Now." Follow the easy steps which will lead you through creating your new
account. After you have completed each screen, click on the button "Continue"
(or to go back to the previous screen, click on the button "Previous").
When you have finished filling in the final 3rd screen, click on the button
"Finish."
When you receive the confirmation that your account has been successfully
created, your initial password will be e-mailed to the address that you
specified. We advise that you change your password after you log into your
account for the first time.
To log into your account, your account must already be active. From the
main X-SHOP page, click the "Log on here!" link in the upper right
corner. On the login page that appears, type your Username and Password
in the Registered Customer section, and click on the "Secure Login"
button or you can log-on from the Check-out page.
WHAT DO I DO IF I CANNOT LOG INTO THE SECURE SERVER?
If you have problems connecting to the secure server, you can choose to
try again later on, or log in through the standard server. Please be aware
of the fact that if you use the standard, non-secure server we do not ensure
the confidentiality and security of your information. If you want to connect
through the standard server, from the login page, click the "standard
server" link within the Registered Customer section. On the new login
page that appears, type your User name and Password in the Registered Customer
section, and click on the "Standard Login" button. Once again,
using "non-secure server" we do not guaranty confidentialy and
security of your info.
To keep your account active, you must log into it at least once a year.
Otherwise, your account will be automatically deleted without any previous
warning. (For more information see Terms
of Use.)
If you want to change your account information you must be logged in. From
the login page, click on the "Account Information." button. Make
changes to your account information as appropriate and save the changes.
You can have your account username and password sent to the e-mail address
associated with your account. From the X-SHOP main page, click the "Log
on here!" link. On the login page that appears, click on the button
"Recover Password" in the Lost Password section. On the page that
appears, enter the e-mail address associated with your account, and click
on the button "Continue." Your account username and password will
be sent to the e-mail address associated with your account.
We need your telephone number so that we can contact you if there is a question
about your order. Your telephone number is also required by FedEx so that
they can contact you if there are any problems with delivery.
WHY AM I GETTING AN ERROR MESSAGE THAT SAYS MY ZIP CODE IS INVALID?
Zip codes are cross-referenced with the city and state of your address and
must be entered in a specific format. Please verify your city, state, and
zip code combination at the U.S. Postal Service website.
First you will need to browse or search for the items you would like to
order. You have two possibilities of how to find the products you want.
The first possibility is to click on the specific group of products, then
browse through the menu selections until you find the products you want.
The second possibility is to use the search engine. You can either enter
the full product name, or a general name of products or the part number
of product.
Browse your way through the products that interest you. Once you decide
on a product, click on the button "Add to Cart". This places your
selected item into the shopping cart, and lets you continue browsing and
shopping. We will store all of your active shopping carts, which you can
access by clicking on the "View Cart" link located at the top
of the page.
When you want to stop shopping and check out, click on "Check-out"
in the top-right corner. When you want to change quantities of selected
products, click on the "View Cart" link to bring you to your shopping
cart page. From there you can change quantities of selected products, delete
products, and then continue through the checkout process to complete your
order.
If you did not check-out yet, you can continue shopping (by clicking the
button "continue shopping" on your shopping cart page) to return
to the product menus and continue to add products to your cart. If you have
already check-out, you cannot add more products and you must make a new
order.
HOW DO I REMOVE SOMETHING FROM MY SHOPPING CART OR CHANGE QUANTITIES?
You can remove any item from your shopping cart by clicking the "X"
check box beside the product in the shopping cart. If you want to change
the quantity of a product in your Shopping Cart, simply change the number
in the product's "Quantity" field to the appropriate value, then
click on the button "Recalculate" to update the cost of your purchases.
This depends on whether or not your order has been submitted. When you want
to cancel your order, click on the "View Cart" link to bring you
to your shopping cart page. From there you can change quantities of selected
products, delete products, or you can also continue through the checkout
process to complete your order. If you already submit an order and you really
want to cancel it, please contact us at [email protected].
After you log in to your account, click on the button "Order Status" to
see all your recent orders and backorders. When you click on an order, it
will open and show all the items that are on the order. Each item will than
have one of the following status notifications: 1) New Order - the item
has not been shipped yet. 2) Back Ordered - the item was not available and
will be kept in your backorder. 3) Shipped - the item has been shipped.
To trace the shipment, click on the link "Shipped" and a new FedEx web page
will open and automatically trace the shipping in which the item was sent.
Order History provides a summary of all your purchases to date, including
information about your purchased products. This information consists of
the date of orders, names of a product, methods of payment, etc. You must
be logged in to check your order history. From the page that appears after
you have logged in, click on the button "Order History."
Products on backorder will be shipped to you without an additional shipping
charge, which means you will pay only for the goods and the shipment is
free. All backorders will be sent using FedEx ground service. If you want
the backorder to be shipped by a faster shipping method, any additional
costs will be charged to you.
Your backordered items will have a "backorder" status in your account.
You will be notified if some of the products that have been placed on backorder become discontinued;
in this case the backordered product will be deleted. Otherwise all the backordered products will always stay
in your backorder until you either delete them or receive them.
We cannot guarantee exactly how long it will take to fulfill any/all backordered items.
If we are made aware that it may take some extra-long time, we will contact you for advice.
XRAY accepts phone orders Monday through Thursday, 9 AM to 9PM Central Time
Zone. Credit card orders only. For phone orders please call: (214)-744-2400
A wishlist is a private, secure place where you can save items from X-SHOP that you are interested in
purchasing at a later date. That way, you don't have to search for them again later.
Items in your wishlist are not and will not be ordered. You can order items by moving them from the wishlist
to an order.
You can add a product to your wishlist by clicking on the button "Add to Wishlist" on the product page.
Or, you can transfer a product from your shopping cart page to your wishlist by clicking on the product's
"Move to wishlist" button.
To view your wishlist you must be logged on. You can view your wishlist
in two ways. First, from the page that appears after you log on, click on
the "View Your Wish list" link. Second, from your shopping cart click on
the button "View Wish list."
No, your wishlist is only available to you when you are logged in.
The only way someone else can operate your wishlist is if they are logged into the site under your account.
All available shipping options and your exact shipping and handling charges
(and any applicable taxes) will be shown in your Shopping Cart after you
login to your account. However, orders weighing more than 10lbs will be
subject to additional shipping charges detrmined once the order is packaged.
Please verify your shipping address before palcing your order. An additional
shipping charge will be applied if we have to re-ship an item because of
an address error.
Shipping charges vary based on the service selected. The rates listed below
are for orders of 10lbs or less. Orders exceeding 10lbs will be subject
to additional shipping charges determined after the order has been packaged.
FedEx ground shipments are charged $ 10.00. FedEx Express Saver orders are
charged $ 20. FedEX 2nd Day orders are charged $ 30. FedEx Overnight orders
are charged $ 40. Again, any orders over 10lbs will be subject to additional
shipping fees at the time of packaging.
If your credit card was rejected when you tried to submit your order, the
following may have occurred:
You may have selected a credit card type that does not match the credit
card number you entered; for example, you may have selected "Visa"
as your method of payment but entered your MasterCard number. Or, you may
have entered your credit card number incorrectly. Try re-entering your credit
card type and number.
All available shipping options and your exact shipping and handling charges
(and any applicable taxes) will be shown in your Shopping Cart after you
login to your account. Please verify your shipping address before placing
your order. An additional shipping charge will be applied if we have to
re-ship an item because of an address error.
All shipments will be sent using FedEx. All US residents have these shipping
choices:
1) FedEx Ground service
2) FedEx Express Saver
3) FedEx 2nd Day
4) FedEx Overnight.
WHAT HAPPENS IF I USE A MORE EXPENSIVE SHIPPING METHOD AND SOME ITEMS ARE NOT AVAILABLE?
If your order cannot be completely filled (for example, if some products
are placed on backorder), and you have selected a shipping method other
than FedEx ground service, you will be contacted for advice.
Products on backorder will be shipped to you without an additional shipping
charge, which means you will pay only for the goods and the shipment is
free. All backorders will be sent using FedEx ground service. If you want
the backorder to be shipped by some faster shipping method, any additional
costs will be charged to you.
Sorry, but shopping through the X-SHOP is available only in the USA. Customers
outside of the US must contact the XRAY distributor in their country. For
the list of worldwide distributors click
here.
HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED?
There is no guarantee of exact shipping time. It can take from a couple
of days to a couple of weeks. Actually, sometimes it may happen that you
receive only part of your order and the rest will be placed in backorder.
Check the link "Order History" for detailed information about
the status of your current orders and backorders.
HOW DO I FIND OUT WHERE MY ORDER IS IN THE SHIPPING PROCESS?
When your order has been shipped, you will receive another confirmation
message at the e-mail address associated with your account. This message
will contain a FedEx tracking number that you can use at any time to track
your order. If some of the parts you ordered are backordered, you will receive
an e-mail notification.
You can track an order as long as you have an order number or tracking number.
These will be sent to you via e-mail every time you place an order, or when an order has been shipped.
Log in to the X-SHOP, and on the page that appears enter the order number or tracking number in the
"Track Your Order" field and click "Submit." The tracking information will appear.
We believe that our site should be a safe environment for anyone who visits
and makes purchases. We are also committed to respect and ensure your privacy.
For full details on our Privacy Policy, click on Privacy
Policy Statement.
All operations made through our secure server are done using SSL encryption
technology. If your software is not able to cooperate with SSL encryption
technology you have an option to register and log in through a standard,
non-secure server. Please be aware of the fact that if you use non-secure
server we do not ensure the confidentiality and security of your information.
We use Secure Socket Layer (SSL) encryption technology to provide maximum
security and encryption for all your personal data entered to make a purchase.
We do NOT save any credit card information; after processing your order
information, we delete all credit card information so that no-one can access
your information. (For more information see Privacy
Policy Statement).
On Visa, MasterCard and Discover, the three (3)-digit security code is located
on the back of the card usually on the signature strip. The security code
is the last three digits in that code. .
HOW DO I PROTECT MYSELF AGAINST ONLINE CREDIT CARD FRAUD?
To ensure that your transactions are made through a secure server, look
for the small padlock icon in the lower right portion of your browser window.
This ensures you that your information is sent through the SSL encryption
technology. (For more information click on Privacy
Policy Statement.)
WHAT ARE THE SUGGESTED SYSTEM REGUIREMENTS FOR THIS SITE?
Operating system: Windows 95, 98, NT 4.0, Win 2000, Win XP or Mac OS8
B rowser: IE 6.0 or IE 5.0 , Netscape Communicator 4.5, or AOL 4.0
Encryption: If you want to use SSL encryption technology you have to have
Internet Explorer with cipher strength 50 bits and more. (If you want to
know cipher strength of your IE, click on HELP in tool bar of Explorer and
then click on About Internet Explorer).
NOTE: If you are using a previous browser version, you may experience
some difficulty viewing this site.