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OVERVIEW




WHAT IS X-SHOP AND WHAT DOES IT OFFER?


X-SHOP provides you a comfortable way of shopping for XRAY products. XRAY is known worldwide as a producer of high-quality, high-tech RC cars. Once you have found what you are looking for and are ready to buy, X-SHOP lets you make your purchase safely and securely. X-SHOP is available only for USA. Customers outside of the US must contact the XRAY distributor in your country. For the list of worldwide distributors click here.

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WHAT IS THE REFUND POLICY?

We do not refund. In the case of defective products, we repair or exchange this product only. If a product has manufacturing defect, email to info@RCAmerica.com for further information.

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WHAT IS THE RETURNS POLICY?


In the case of defective products, we repair or exchange this product only. If a product has manufacturing defect, email to info@RCAmerica.com for further information.

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WHAT IS "EXCHANGE OF PRODUCTS" ?


X-SHOP may revise and discontinue products at any time. X-SHOP will ship products that have the same functionality and performance of the products ordered, but differences between what is shipped and what is described in a specification sheet or catalog are possible. The parts and assemblies used in building X-SHOP products are selected from new and equivalent-to-new parts and assemblies in accordance with industry practices. Spare parts may be new or reconditioned.

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CAN I PURCHASE XRAY PRODUCTS AT MY LOCAL HOBBY SHOP?


We support all local hobby shops. Therefore we ask that if you have a chance or possibility to purchase XRAY products at your local hobby shop, please do so. Support your hobby shop like we do. Click here for the list of dealers, who stock XRAY product.

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HOW DO I FIND OUT IF MY LOCAL HOBBY SHOP SELLS XRAY PRODUCTS?


Click here for the list of all hobby shops around the North America that stock and sell XRAY products.

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WHAT IF MY LOCAL HOBBY SHOP DOES NOT STOCK OR SELL XRAY PRODUCTS?


If your favorite hobby shop does not display XRAY products on the shelves and you would like to purchase XRAY products in that shop, please fill in the form on this page and we will contact your hobby shop to negotiate the conditions to display and sell our line of products in that store.

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ACCOUNTS



WHY DO I NEED AN ACCOUNT?


To place an order, you must be signed in to your X-SHOP account. If you do not have an account, click "Create an Account" on the Shopping Cart page or click on Log-on in the top right corner where you can find a sign-up form. This will take you to the New Customer Account page. Creating an account is free and easy, and your information will only be used to process and ship orders. For your privacy & security check our privacy & security statement.

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HOW DO I CREATE A NEW ACCOUNT?


From the main X-SHOP page, click on the link "Log on here!" in the upper right corner. On the login page that appears, click on the button "Create Account" in the New Customer section. Then click on the button "Register Now." Follow the easy steps which will lead you through creating your new account. After you have completed each screen, click on the button "Continue" (or to go back to the previous screen, click on the button "Previous"). When you have finished filling in the final 3rd screen, click on the button "Finish."
When you receive the confirmation that your account has been successfully created, your initial password will be e-mailed to the address that you specified. We advise that you change your password after you log into your account for the first time.

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HOW DO I LOG INTO MY ACCOUNT?


To log into your account, your account must already be active. From the main X-SHOP page, click the "Log on here!" link in the upper right corner. On the login page that appears, type your Username and Password in the Registered Customer section, and click on the "Secure Login" button or you can log-on from the Check-out page.

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WHAT DO I DO IF I CANNOT LOG INTO THE SECURE SERVER?

If you have problems connecting to the secure server, you can choose to try again later on, or log in through the standard server. Please be aware of the fact that if you use the standard, non-secure server we do not ensure the confidentiality and security of your information. If you want to connect through the standard server, from the login page, click the "standard server" link within the Registered Customer section. On the new login page that appears, type your User name and Password in the Registered Customer section, and click on the "Standard Login" button. Once again, using "non-secure server" we do not guaranty confidentialy and security of your info.

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WHEN DOES MY ACCOUNT EXPIRE?

To keep your account active, you must log into it at least once a year. Otherwise, your account will be automatically deleted without any previous warning. (For more information see Terms of Use.)

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HOW DO I CHANGE MY ACCOUNT INFORMATION?


If you want to change your account information you must be logged in. From the login page, click on the "Account Information." button. Make changes to your account information as appropriate and save the changes.

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WHAT HAPPENS IF I FORGET MY PASSWORD?


You can have your account username and password sent to the e-mail address associated with your account. From the X-SHOP main page, click the "Log on here!" link. On the login page that appears, click on the button "Recover Password" in the Lost Password section. On the page that appears, enter the e-mail address associated with your account, and click on the button "Continue." Your account username and password will be sent to the e-mail address associated with your account.

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WHY DO YOU NEED MY TELEPHONE NUMBER?


We need your telephone number so that we can contact you if there is a question about your order. Your telephone number is also required by FedEx so that they can contact you if there are any problems with delivery.

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WHY DO YOU NEED MY E-MAIL ADDRES?


We need your e-mail address so that we can contact you if there is a question about your order and send you status of your order.

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WHY AM I GETTING AN ERROR MESSAGE THAT SAYS MY ZIP CODE IS INVALID?


Zip codes are cross-referenced with the city and state of your address and must be entered in a specific format. Please verify your city, state, and zip code combination at the U.S. Postal Service website.

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ORDERING




DO I NEED TO BE LOGGED IN WHEN I AM BROWSING?


No, you can browse without being logged in. However, if you want to place an order you must log in.

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HOW DO I FIND PRODUCTS I WANT TO BUY?


First you will need to browse or search for the items you would like to order. You have two possibilities of how to find the products you want. The first possibility is to click on the specific group of products, then browse through the menu selections until you find the products you want. The second possibility is to use the search engine. You can either enter the full product name, or a general name of products or the part number of product.

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WHAT IF I HAVE A QUESTION ABOUT A PRODUCT?


If you have a question about a product, an order, or a topic, please e-mail us at info@RCAmerica.com.

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HOW DO I PLACE AN ORDER?


Browse your way through the products that interest you. Once you decide on a product, click on the button "Add to Cart". This places your selected item into the shopping cart, and lets you continue browsing and shopping. We will store all of your active shopping carts, which you can access by clicking on the "View Cart" link located at the top of the page.

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HOW DO I CHECK OUT WHEN I AM DONE SHOPPING?

When you want to stop shopping and check out, click on "Check-out" in the top-right corner. When you want to change quantities of selected products, click on the "View Cart" link to bring you to your shopping cart page. From there you can change quantities of selected products, delete products, and then continue through the checkout process to complete your order.

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HOW DO I ADD PRODUCTS TO AN EXISTING ORDER?


If you did not check-out yet, you can continue shopping (by clicking the button "continue shopping" on your shopping cart page) to return to the product menus and continue to add products to your cart. If you have already check-out, you cannot add more products and you must make a new order.

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HOW DO I REMOVE SOMETHING FROM MY SHOPPING CART OR CHANGE QUANTITIES?


You can remove any item from your shopping cart by clicking the "X" check box beside the product in the shopping cart. If you want to change the quantity of a product in your Shopping Cart, simply change the number in the product's "Quantity" field to the appropriate value, then click on the button "Recalculate" to update the cost of your purchases.

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HOW DO I CANCEL MY ORDER?


This depends on whether or not your order has been submitted. When you want to cancel your order, click on the "View Cart" link to bring you to your shopping cart page. From there you can change quantities of selected products, delete products, or you can also continue through the checkout process to complete your order. If you already submit an order and you really want to cancel it, please contact us at info@RCAmerica.com.

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WHAT IF I HAVE QUESTION ABOUT MY ORDER?


If you have a question about your order or you need specific help, please contact us on info@RCAmerica.com.

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HOW DO I CHECK THE STATUS OF MY ORDER?


After you log in to your account, click on the button "Order Status" to see all your recent orders and backorders. When you click on an order, it will open and show all the items that are on the order. Each item will than have one of the following status notifications: 1) New Order - the item has not been shipped yet. 2) Back Ordered - the item was not available and will be kept in your backorder. 3) Shipped - the item has been shipped. To trace the shipment, click on the link "Shipped" and a new FedEx web page will open and automatically trace the shipping in which the item was sent.

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WHAT IS ORDER HISTORY?


Order History provides a summary of all your purchases to date, including information about your purchased products. This information consists of the date of orders, names of a product, methods of payment, etc. You must be logged in to check your order history. From the page that appears after you have logged in, click on the button "Order History."

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WHAT HAPPENS IF A PRODUCT IS BACKORDERED?


Products on backorder will be shipped to you without an additional shipping charge, which means you will pay only for the goods and the shipment is free. All backorders will be sent using FedEx ground service. If you want the backorder to be shipped by a faster shipping method, any additional costs will be charged to you.

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CAN I CANCEL A BACKORDER?

If you want to cancel a backorder, log in to your account, go to "Order History" and in the backorder table delete your backorder.

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CAN I ADD A PRODUCT TO A BACKORDER?


No, you must place a new order.

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CAN I DELETE A PRODUCT FROM A BACKORDER?


Yes, go to "Order History", go into the backorder, and use "X" to delete a product from the backorder.

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WILL MY BACKORDERED ITEMS EVER BE DELETED?


Your backordered items will have a "backorder" status in your account. You will be notified if some of the products that have been placed on backorder become discontinued; in this case the backordered product will be deleted. Otherwise all the backordered products will always stay in your backorder until you either delete them or receive them.

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HOW LONG WILL IT TAKE TO SHIP BACKORDERED ITEMS?


We cannot guarantee exactly how long it will take to fulfill any/all backordered items. If we are made aware that it may take some extra-long time, we will contact you for advice.

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CAN I PLACE AN ORDER OVER THE PHONE


XRAY accepts phone orders Monday through Thursday, 9 AM to 9PM Central Time Zone. Credit card orders only. For phone orders please call: (214)-744-2400

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WHAT IS A WISHLIST?


A wishlist is a private, secure place where you can save items from X-SHOP that you are interested in purchasing at a later date. That way, you don't have to search for them again later. Items in your wishlist are not and will not be ordered. You can order items by moving them from the wishlist to an order.

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CAN I USE A WISHLIST IF I DON'T HAVE AN ACCOUNT


No, you must have an active account to use a wishlist.

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HOW DO I ADD PRODUCTS TO MY WISHLIST?


You can add a product to your wishlist by clicking on the button "Add to Wishlist" on the product page. Or, you can transfer a product from your shopping cart page to your wishlist by clicking on the product's "Move to wishlist" button.

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HOW DO I VIEW MY WISHLIST?


To view your wishlist you must be logged on. You can view your wishlist in two ways. First, from the page that appears after you log on, click on the "View Your Wish list" link. Second, from your shopping cart click on the button "View Wish list."

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CAN OTHER PEOPLE OPERATE MY WISHLIST?


No, your wishlist is only available to you when you are logged in. The only way someone else can operate your wishlist is if they are logged into the site under your account.

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WHEN DOES MY WISHLIST EXPIRE?


Your wishlist expires after one year of non-use, the same as with your account. (For more information see Terms of Use.)



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ARE THERE ANY ITEMS THAT CANNOT BE ADDED TO THE WISHLIST?

No. All products offered on X-SHOP can be added to the wishlist.

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AFTER I SUBMIT MY ORDER, HOW DO I FIND OUT IF IT WENT THROUGH OKAY?

When you submit an order, you will receive a confirmation message at the e-mail address associated with your account.

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PAYMENT & FINANCIAL





GENERAL PAYMENT INFORMATION


All available shipping options and your exact shipping and handling charges (and any applicable taxes) will be shown in your Shopping Cart after you login to your account. However, orders weighing more than 10lbs will be subject to additional shipping charges detrmined once the order is packaged. Please verify your shipping address before palcing your order. An additional shipping charge will be applied if we have to re-ship an item because of an address error.

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HOW IS TAX CALCULATED?


On all shipment being sent within the state TEXAS will be charged 8.25% tax.

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HOW ARE SHIPPING CHARGES CALCULATED?


Shipping charges vary based on the service selected. The rates listed below are for orders of 10lbs or less. Orders exceeding 10lbs will be subject to additional shipping charges determined after the order has been packaged. FedEx ground shipments are charged $ 10.00. FedEx Express Saver orders are charged $ 20. FedEX 2nd Day orders are charged $ 30. FedEx Overnight orders are charged $ 40. Again, any orders over 10lbs will be subject to additional shipping fees at the time of packaging.

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CAN I PAY FOR MY ORDER IN WAY OTHER THAN CREDIT CARD?


No, credit card payment is the only possible way.

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WHY WAS MY CREDIT CARD REJECTED?


If your credit card was rejected when you tried to submit your order, the following may have occurred:
You may have selected a credit card type that does not match the credit card number you entered; for example, you may have selected "Visa" as your method of payment but entered your MasterCard number. Or, you may have entered your credit card number incorrectly. Try re-entering your credit card type and number.

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SHIPPING INFORMATION




GENERAL SHIPPING INFORMATION


All available shipping options and your exact shipping and handling charges (and any applicable taxes) will be shown in your Shopping Cart after you login to your account. Please verify your shipping address before placing your order. An additional shipping charge will be applied if we have to re-ship an item because of an address error.

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DO I HAVE A CHOICE HOW MY ORDER WILL BE SHIPPED?


All shipments will be sent using FedEx. All US residents have these shipping choices:
1) FedEx Ground service
2) FedEx Express Saver
3) FedEx 2nd Day
4) FedEx Overnight.

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WHAT HAPPENS IF I USE A MORE EXPENSIVE SHIPPING METHOD AND SOME ITEMS ARE NOT AVAILABLE?


If your order cannot be completely filled (for example, if some products are placed on backorder), and you have selected a shipping method other than FedEx ground service, you will be contacted for advice.

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HOW ARE BACKORDERS SHIPPED?


Products on backorder will be shipped to you without an additional shipping charge, which means you will pay only for the goods and the shipment is free. All backorders will be sent using FedEx ground service. If you want the backorder to be shipped by some faster shipping method, any additional costs will be charged to you.

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WILL X-SHOP SHIP OUTSIDE THE USA?


Sorry, but shopping through the X-SHOP is available only in the USA. Customers outside of the US must contact the XRAY distributor in their country. For the list of worldwide distributors click here.

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HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED?


There is no guarantee of exact shipping time. It can take from a couple of days to a couple of weeks. Actually, sometimes it may happen that you receive only part of your order and the rest will be placed in backorder. Check the link "Order History" for detailed information about the status of your current orders and backorders.

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HOW DO I CHECK IF MY ORDER HAS BEEN SHIPPED?


To check the status of an order, click on the button "Order History" after you have logged in. That page will indicate the status of your orders.

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HOW DO I FIND OUT WHERE MY ORDER IS IN THE SHIPPING PROCESS?

When your order has been shipped, you will receive another confirmation message at the e-mail address associated with your account. This message will contain a FedEx tracking number that you can use at any time to track your order. If some of the parts you ordered are backordered, you will receive an e-mail notification.

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HOW DO I TRACK MY ORDER?

You can track an order as long as you have an order number or tracking number. These will be sent to you via e-mail every time you place an order, or when an order has been shipped. Log in to the X-SHOP, and on the page that appears enter the order number or tracking number in the "Track Your Order" field and click "Submit." The tracking information will appear.

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CAN I SHIP MY ORDER TO AN APO OR FPO ADDRESS?

Yes, we can ship to both types of addresses.

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HOW CAN I CHANGE THE SHIPPING INFORMATION FOR AN ORDER I HAVE ALREADY PLACED?

Contact RC America by phone (214) 744-2400, fax (214) 744-2401 or e-mail info@RCAmerica.com as soon as possible. .

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SECURITY & PRIVACY




WHAT IS THE PRIVACY AND SECURITY POLICY?

We believe that our site should be a safe environment for anyone who visits and makes purchases. We are also committed to respect and ensure your privacy. For full details on our Privacy Policy, click on Privacy Policy Statement.
All operations made through our secure server are done using SSL encryption technology. If your software is not able to cooperate with SSL encryption technology you have an option to register and log in through a standard, non-secure server. Please be aware of the fact that if you use non-secure server we do not ensure the confidentiality and security of your information.

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WHAT IS MY CREDIT CARD SECURITY?


We use Secure Socket Layer (SSL) encryption technology to provide maximum security and encryption for all your personal data entered to make a purchase. We do NOT save any credit card information; after processing your order information, we delete all credit card information so that no-one can access your information. (For more information see Privacy Policy Statement).

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WHAT IS SECURITY CODE?


On Visa, MasterCard and Discover, the three (3)-digit security code is located on the back of the card usually on the signature strip. The security code is the last three digits in that code. .

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HOW DO I PROTECT MYSELF AGAINST ONLINE CREDIT CARD FRAUD?


To ensure that your transactions are made through a secure server, look for the small padlock icon in the lower right portion of your browser window. This ensures you that your information is sent through the SSL encryption technology. (For more information click on Privacy Policy Statement.)

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TECHNICAL ISSUES




WHAT ARE THE SUGGESTED SYSTEM REGUIREMENTS FOR THIS SITE?


Operating system: Windows 95, 98, NT 4.0, Win 2000, Win XP or Mac OS8
B rowser: IE 6.0 or IE 5.0 , Netscape Communicator 4.5, or AOL 4.0
Encryption: If you want to use SSL encryption technology you have to have Internet Explorer with cipher strength 50 bits and more. (If you want to know cipher strength of your IE, click on HELP in tool bar of Explorer and then click on About Internet Explorer).

NOTE: If you are using a previous browser version, you may experience some difficulty viewing this site.
 
  
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